Privacy Policy

Last updated: 20/08/2024

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1. Information We Collect

We may collect and process the following personal data:

• Personal Information: This includes your name, email address, telephone number, and any other contact details you provide when filling out forms on our website, such as when requesting a brochure, arranging a visit, or getting in touch with us.

• Usage Data: We collect information about how you interact with our website, including your IP address, browser type, the pages you visit, and the time and date of your visit. This helps us to improve our website and tailor content to your preferences.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small files placed on your device that help us remember your preferences, analyse website traffic, and provide a better user experience. You can manage your cookie preferences through your browser settings.

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2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To Provide and Improve Our Services: We use your information to fulfil your requests, respond to your queries, and enhance your overall experience on our website.

• To Send Marketing Communications: With your consent, we may send you promotional materials, special offers, or other information that may be of interest to you. You can opt out of these communications at any time by following the unsubscribe link in the email or by contacting us directly.

• For Analytics and Website Performance: We use cookies and third-party analytics services (such as Google Analytics) to analyse website usage and traffic patterns. This helps us understand how visitors engage with our website and enables us to improve our content and services.

• To Ensure Security: We may use your data to monitor for suspicious activity, protect our users, and safeguard against fraud or other illegal activities.

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3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided that these parties agree to keep your information confidential and comply with data protection laws.

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We may also disclose your personal data if required to do so by law or to protect our rights, property, or the safety of our users.

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4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. The types of cookies we use include:

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions taken by you, such as filling in forms or logging in.

• Performance and Analytics Cookies: These cookies allow us to track visits and traffic sources so we can measure and improve the performance of our website. All information collected by these cookies is aggregated and therefore anonymous.

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You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

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5. Your Rights

Under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.

• The right to request correction of any inaccuracies in your personal data.

• The right to request the deletion of your personal data in certain circumstances.

• The right to object to the processing of your personal data for direct marketing purposes.

• The right to request the restriction of processing in certain circumstances.

• The right to data portability.

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If you wish to exercise any of these rights, please contact us at info@hideawaygardenrooms.com

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6. Data Retention

We will retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

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8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: info@hideawaygardenrooms.com

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