Privacy Policy

Last updated: 15/07/2026

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1. Information We Collect

We may collect and process the following personal data:

• Personal Information: This includes your name, email address, telephone number, and any other contact details you provide when filling out forms on our website, such as when requesting a brochure, arranging a visit, or getting in touch with us.

• Advertising Identifiers: When you interact with our advertising campaigns (for example, via Google Ads), we may process hashed versions of your contact details (such as email address or phone number) to measure ad performance and reach relevant audiences. Hashing means your raw data is converted into a non-readable code before being shared with our advertising partners.

• Usage Data: We collect information about how you interact with our website, including your IP address, browser type, the pages you visit, and the time and date of your visit. This helps us to improve our website and tailor content to your preferences.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small files placed on your device that help us remember your preferences, analyse website traffic, and provide a better user experience. You can manage your cookie preferences through your browser settings.

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2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To Provide and Improve Our Services: We use your information to fulfil your requests, respond to your queries, and enhance your overall experience on our website.

• To Send Marketing Communications: With your consent, we may send you promotional materials, special offers, or other information that may be of interest to you. You can opt out of these communications at any time by following the unsubscribe link in the email or by contacting us directly.

• For Advertising and Audience Targeting: We may use your contact details, in hashed form, to create custom advertising audiences on platforms such as Google Ads (via features including Customer Match and Enhanced Conversions). This allows us to show relevant advertising to existing enquirers and customers, measure the effectiveness of our ad campaigns, and avoid showing ads to people who have already engaged with us. We do this on the basis of our legitimate interests in marketing our services efficiently, and you can object to this use of your data at any time (see Section 5, "Your Rights").

• For Analytics and Website Performance: We use cookies and third-party analytics services (such as Google Analytics) to analyse website usage and traffic patterns. This helps us understand how visitors engage with our website and enables us to improve our content and services.

• To Ensure Security: We may use your data to monitor for suspicious activity, protect our users, and safeguard against fraud or other illegal activities.

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3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided that these parties agree to keep your information confidential and comply with data protection laws. This includes sharing data with our digital marketing agency and with Google LLC, where necessary to deliver and measure our advertising campaigns. Any data shared for this purpose is subject to contractual data protection obligations with our agency, and Google's own data processing terms.

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We may also disclose your personal data if required to do so by law or to protect our rights, property, or the safety of our users.

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4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. The types of cookies we use include:

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions taken by you, such as filling in forms or logging in.

• Performance and Analytics Cookies: These cookies allow us to track visits and traffic sources so we can measure and improve the performance of our website. All information collected by these cookies is aggregated and therefore anonymous.

• Advertising Cookies: These cookies are used by Google Ads to track conversions, measure ad performance, and, where enabled, build remarketing audiences of website visitors. They may be set by Google or by us on Google's behalf. You can opt out of personalised advertising via your Google Ads Settings or through our cookie consent banner.

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You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

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5. Your Rights

Under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.

• The right to request correction of any inaccuracies in your personal data.

• The right to request the deletion of your personal data in certain circumstances.

• The right to object to the processing of your personal data for direct marketing purposes.

• The right to request the restriction of processing in certain circumstances.

• The right to data portability.

• The right to object specifically to your data being used for advertising or audience-building purposes, at any time, without affecting any other services we provide to you.

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If you wish to exercise any of these rights, please contact us at info@hideawaygardenrooms.com

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6. Data Retention

We will retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

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8. Site and Project Photography & Videography

As part of delivering and promoting our garden room projects, we (or agencies and contractors working on our behalf) may capture photographs, video and drone footage of our building sites and completed projects, including for use in marketing, social media and portfolio content.

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Where this footage incidentally includes identifiable individuals, vehicles or views of neighbouring properties who are not our customer, we process this limited personal data on the basis of our legitimate interests in producing accurate, high-quality marketing content about our work.

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We take reasonable steps to avoid capturing identifiable third parties or their property where practical, and any drone operations are carried out in accordance with UK Civil Aviation Authority rules. Raw footage is typically retained only for the short period needed to review and select material for editing, after which it is deleted.

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If you believe footage captured during one of our projects includes you, your property, or your vehicle, and you would like to object to this use or request its deletion, please contact us at info@hideawaygardenrooms.com. We will respond promptly and, where appropriate, will not use or will delete the relevant material.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: info@hideawaygardenrooms.com

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